Frequently Asked Questions
How long does delivery take?
UK STANDARD (1-3 Working days): Individual Cards £1.49 (free when you spend over £30). Everything else £2.95 (free when you spend over £30).
UK NEXT WORKING DAY: £4.95 (order must be placed by 2pm and is only valid Monday-Friday).
What is your refund and returns policy?
Our refund and returns policy can be found here.
How can I sign up for your mailing list?
Want to receive fantastic offers and discount codes? You can sign up to our mailing list at the bottom of any of our pages using the 'Sign Up' button.
How can I unsubscribe to your mailing list?
If you no longer wish to receive emails from us, just click the 'Unsubscribe' button at the bottom of any CollectbyDesign mailout. This will remove you from our marketing mailing list.
Will I have to pay additional customs fees upon delivery?
All orders for customers based within the United Kingdom will not have any additional customs fees to pay, for international orders, custom charges may occur when an item arrives in its destination country. This is dependent upon the customs policy for each country – further information can be found here https://ec.europa.eu/info/policies/customs_en